RETURN POLICY
Ruff Stuff guarantees 100% customer satisfaction, we are happy to return or exchange any products that satisfy the following terms and conditions:
All returns or exchanges must be received back at our warehouse within 30 days of the initial delivery date, exceptions are made for defective products (please see warranty terms below).
The customer is solely liable for the product when in transit to our warehouse, therefore if the customer’s chosen courier fails to deliver the package, Ruff Stuff cannot credit the customer.
Defective Products under warranty:
Warranty Terms: Hardware (brass, nickel, or steel clasps and D-rings) have a lifetime warranty, other products have a one year warranty, and decorative hardware has a one year warranty.
- * If a defective product is returned, the customer will be credited for the product and shipping cost (initial receipt required)
- * If a defective product is exchanged, the customer will not be charged additional shipping costs. (initial receipt required)
Unused products free of defects:
- * If a product is returned, the customer will be responsible for the shipping costs incurred to ship the product back to our warehouse. Additionally, the customer will only be credited 90% of the invoice total’s amount, as we charge a 10% restocking fee for returns.
- * If a product is exchanged (typically for a different size), the customer will be responsible for all future shipping costs and items' price-difference (if any), there is no restocking fee on exchanges.
Exceptions: Ruff Stuff will not refund and/or exchange the following products:
- * Final Sale products
- * Used products that are not defective
- * Customized products (options or sizes not listed on our website)
- * Products that have been damaged by outside influences including but not limited to chewing, scratching, fire or excessive heat, intentional cutting, etc…
- * Ruff Stuff products purchased through another retailer’s channel; refunds and exchanges will only be honored for products purchased on www.K9RuffStuff.com or directly from us.
RETURN INSTRUCTIONS:
Please enclose a copy of the original invoice or packing slip when returning your package. Call with any questions regarding returns. (808) 232-4422.